Frequently Asked Questions

Is a referral from a doctor needed to get a massage from a Registered Massage Therapist?

A referral is not required. However some insurance companies require a doctor’s
note in order to claim your massage therapy treatment on your benefits.

What clothing do I wear for the massage?

It is recommended that you remove your clothes but keep on your undergarments. You will be draped with a sheet and blanket at all times and only the areas being treated at the time will be undraped. If you do not feel comfortable your therapist can do the treatment over top of your clothes however your treatment will not be as effective. 

How often should I get a massage treatment?

Everyone’s needs and situation are different. When you come in for your first appointment your therapist will discuss with you how often you should come in for a treatment.

Can a minor come for a massage treatment?

Yes, a parent/guardian must fill out the health history form, sign waver and consent form. 

How long a session should I book?

If this is your first session, or if this is concerning a chronic injury, strain or stiffness we recommend at least 60 minutes.

Will my massage be painful?

Contrary to popular belief, Massage Therapy does NOT have to be painful in order to be effective. However there are some techniques that can be painful depending on what you are having treated and what your goals are.
Your Massage Therapist will discuss this with you and communicate throughout the massage, making sure to work within your pain tolerance using a pain scale. At any time you can let your Massage Therapist know if it is too much and they will adjust their pressure.

Is your location wheel chair accessible?

Unfortunately we are not wheel chair accessible.

Do you do direct billing?

You will be sent an e-receipt to your email for easy online submission to your insurance provider. Unfortunately at this time we do not direct bill to your insurance company. 

New Studio Procedures in Respect of COVID-19

Return to work – New Studio Procedures in Respect of COVID-19

As per the safety guidelines set by the Ontario college of massage therapists and the Provincial Health Organization, all clients must

1) Complete a COVID-19 self assessment survey and
2) Understand the safety protocols implemented at our office prior to their massage.

These protocols were developed with the goal of reducing the risk of exposure to the virus that causes COVID-19 for the safety of the clients and therapists within our studio setting. The Protocols will be updated as needed.

Self-Assessment for Symptoms of COVID-19: For Clients & Therapists
Pre-Screening / Prior to Arrival

• All clients will have to fill out a COVID-19 Self-Assessment Survey and waiver via our online system in order to book an appointment and one verbal survey at the time of your appointment.
• The day before your appointment you will receive a confirmation email/text, you MUST respond to that email/text indicating that your answers to the COVID-19 questions are still no.

• If you have answered ‘Yes’ to any of the survey questions your therapist will contact you for more information.

• On the day of your massage we will do another self-assessment at the clinic prior to your treatment. If you present with any symptoms at the time of your appointment your treatment will be cancelled immediately.

• All of our therapists have committed to use the COVID-19 Self-Assessment tool daily and to cancel all appointments if any symptoms appear.

• Symptoms of COVID-19 are similar to other respiratory illnesses and seasonal allergies. An appointment must be cancelled immediately if either the client or the therapist presents with even mild symptoms that may be signs of COVID-19 including: Fever, Cough, Chills, Shortness of breath, Sore throat or pain with swallowing, Stuffy or runny nose, Loss of sense of smell, Headache, Muscle aches, Fatigue and Loss of appetite. Cancellation fees will not be in effect for any cancellation due to illness.

• Clients must confirm that they have not been in contact with anyone displaying illness, or signs and symptoms of COVID-19 within 14 days prior to their treatment.

• Clients must confirm that they have not traveled outside Canada within 14 days prior to their appointment.

• Clients with higher risk profiles and/or weakened immune systems should
consider alternatives for care and postpone treatment.

Physical Distancing
Reception Area / Entry into Studio Space

• Clients are asked to arrive on time - not early or late for appointments.

• It is required that clients wait outside the studio or in their vehicle if they are more than 5 minutes early. If you arrive and the door is locked, please wait until someone comes to open it, do not knock. While in the studio, please be aware that other treatments are in progress and to keep your voice low for your privacy and the comfort of others.

• Upon entering the studio you must remove your shoes and put the slippers provide if you are not wearing socks. Head straight to the restroom where you can wash your hands with soap and water before entering the treatment room.

Masks are mandatory in the studio for both therapists and clients, if you have a mask please bring it with you. If you do not have a mask, we can supply one for $2. Your mask will be worn when entering the studio and during your treatment.
Your therapist will keep her mask on at all times as well.

• Clients are not permitted to sit in the studio reception area before or after the treatment.

• Appointment times are staggered to reduce the potential of clients and
therapists crossing paths, and to allow for time in between appointments for enhanced cleaning.

Within the Treatment Room

• Everything in the treatment room will be completely disinfected before each
massage; all linens, including table covers are taken off the massage table to be washed in hot soapy water, the table is then sprayed with an unscented
government approved COVID-19 disinfectant along with all other touchable
surfaces including door handles, counter, stool, light switches and our massage lotion dispensers.

• When the massage has ended your therapist will leave the room to give you time to get dressed. Your therapist will then come back into the room and go over any home-care recommendations, take care of your bookings and complete contact-less payment inside the room. Receipts for the treatment will be emailed.

• After the treatment you must wash your hands again and leave the slippers provided at the front door of the studio for cleaning.

Avoid Face Touching

• The therapist will communicate with the client the importance of not touching your face, eyes or nose to help reduce infection.
• Hand sanitizer and tissue and will be available throughout the studio: in the reception area, treatment room and washroom in order that clients and therapists may use tissue to address an itch and/or touch the face for any other reason.

Enhanced Cleaning

Our restroom will have proper hand washing guidelines posted and all touchable surfaces will be disinfected after each use. All high touched surfaces will be cleaned and disinfected between clients. High touch surfaces include (but are not limited to):

• Light switches, door knobs, POS machine, electronic devices, table surfaces, chairs, stools, faucets, etc.
• The treatment table, table levers, face cradle and lotion bottles will be
disinfected immediately after each treatment.
• Our massage tables are covered with a medical grade plastic to create a barrier between the sheets you lay on during the treatment and the heating pad on the table.

Informed Consent

In the current environment of COVID-19 risk, informed consent requires that the
client be informed and understands that:

• Any massage therapy treatment involves some risk of COVID-19 transmission;
• The therapist is following protocol to help reduce or mitigate risk where possible, but that risk cannot be reduced to zero;
• The client consents to the treatment despite some risk;
• And the therapist will document the patient’s consent in advance at every treatment.

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Do you have another question?

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